Cancelation & Witdrawal Policy
1) If a student cancels his or her lesson 24 hours before the lesson time, the student will be given a make-up credit and the teacher will make every attempt at helping the student to reschedule.
2) If a student cancels his or her lesson the same day, the student will be given a make-up credit. However, it will be up to the student and/or his or her parent to contact the teacher to reschedule. Make-up credits will expire after 60 days.
3) If a student does not cancel, but does not show up for his or her lesson, leaving the teacher to make the lesson appointment with them, the student will not receive a make-up credit or a chance to reschedule. There will be no refunds for "no call/no shows".
4) If a teacher cancels a lesson for whatever reason, the student will be given a make-up credit and every attempt will be made by the teacher to reschedule the lesson at a convenient time.
Withdrawal From the Academy:
We understand that for whatever circumstance, some students/families need to discontinue lessons. We require a 30 day notice to withdrawal from lessons or a fee equal to half of a month's worth of lessons (based on a four week month) will be issued. For example, if you normally pay $100 per month in lessons, then your late withdrawal fee will be $50. There are of course extenuating circumstances and emergencies which will be taken into consideration and on a case-by-case basis.